Business Office Assistant

About the Role

The Business Office Assistant supports the Business Office Manager in organizing and performing facility Business Office functions.

Responsibilities

• Assist with verification of payor eligibility for all patient admission inquiries.
• Enter and post census, resident fund transactions, cash receipts, adjustments, and ancillaries into MDI daily and as directed.
• Communicate census information with pharmacy, labs, and other outside providers.
• Complete facility and resident trust deposits and fax to Corporate.
• Complete all month-end activities by established deadlines.
• Assist with Pre-Admission paperwork to local area on aging upon admission.
• Assist patient families with financial admission and Medicaid applications, if applicable.
• Assist with the distribution of patient funds and facility petty cash.
• Support the facility’s front office and reception areas.
• Assist with Payroll or HR duties as directed.
• Create and maintain a warm, personal, and positive atmosphere while ensuring a calm environment throughout the facility.
• Maintain confidentiality of all residents and their care to protect resident rights and privacy.
• Report and document resident and/or visitor incidents, accidents, complaints, or allegations according to facility policy.
• Comply with safety requirements, infection control measures, and maintain a clean work environment.
• Follow emergency protocols for crash carts, resident codes, fire safety, missing residents, tornado preparation, violent residents, Wander guard alarms, door alarms, and other facility policies.
• Report any witnessed or known abuse and take appropriate action according to policy.
• Follow infection control and universal precautions procedures.
• Adhere to periodic cleaning schedules for equipment and return equipment to proper areas after use.
• Ensure the facility is maintained in a clean and sanitary manner at all times.
• Perform other duties as assigned by the Administrator, Field Accountant, or TLC Corporate Office.

Requirements

• High school diploma or GED.
• Proficiency with ten-key calculator and keyboarding.
• Knowledge of accepted accounting practices.
• Understanding of Business Office policies and procedures.
• Basic typing, computer, organizational, and communication skills.
• Experience with computers and data input/output, including report retrieval.
• Ability to develop and interpret Business Office policies/procedures and apply them in specific situations.
• Ability to follow oral and written instructions, function independently, and make independent decisions when necessary.
• Ability to read, write, speak, and understand English.
• Willingness to seek out and incorporate new methods and principles into existing practices.
• Personal integrity and ability to deal tactfully with residents, family members, visitors, government agencies, and personnel.
• Good physical and mental health, free of communicable diseases.
• Ability to work harmoniously with professional and non-professional personnel.
• Sound judgment in prioritizing tasks, duties, and responsibilities according to established standards, policies, and procedures.
• Discretion in protecting the integrity of confidential information and compliance with Corporate policies.
• Patience, a cheerful disposition, enthusiasm, and willingness to work with residents at their current maturity and physical level.
• Adherence to a professional code of ethics.
• Ability to relay information concerning a resident’s condition.

Qualifications (Preferred)

• Experience in long-term care, medical billing, and knowledge of general ledger accounting.

Benefits

• Competitive starting wage.
• $1,000 new employee referral program.
• Paid life insurance.
• 401k opportunities after the first year.
• DailyPay: Work today, get paid today.
• Monthly celebrations and recognitions.
• Medical, vision, and dental insurance.
• $5,000 tuition reimbursement per year.
• Quarterly Education Bonus Program.