Business Manager, Property Operations

About the role

Asset Living is a third‑party management firm with decades of experience fostering thriving communities nationwide. Founded in 1986, the company has grown from a small property management firm into one of the most trusted allies in real estate, managing a diverse portfolio that includes multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing properties. Asset Living is recognized as a Best and Brightest Place to Work, ranked in the NMHC top 50 professionals, and holds IREM membership and AMO accreditation. The Business Manager, Property Operations supports regional property portfolios by driving operational efficiency, financial performance, and compliance, partnering closely with regional and site leadership to oversee occupancy management, maintenance oversight, financial controls, and regulatory compliance while ensuring consistent execution of Asset Living standards and client expectations.

Responsibilities

• Support resident retention strategies and renewal workflows
• Address resident concerns and escalations in a timely and professional manner
• Oversee tenant‑based voucher administration and related compliance requirements
• Monitor maintenance follow‑up, service quality, and resident satisfaction
• Partner with site teams to ensure timely completion of work orders and preventive maintenance
• Oversee delinquency, collections, and rent recovery efforts
• Ensure compliance with jurisdictional timelines for move‑outs and charges
• Track and report capital expenditures in alignment with approved budgets
• Oversee invoice processing, including PO‑to‑invoice matching and vendor payment workflows
• Manage vendor invoice receipt and coordination with Accounts Payable
• Ensure adherence to federal, state, and local regulations, as well as Asset Living policies
• Support legal processes related to lease enforcement, evictions, and resident disputes
• Coordinate with attorneys and internal stakeholders while ensuring jurisdictional compliance
• Partner with Regional Portfolio Managers, Community Managers, and Leasing teams to drive portfolio KPIs
• Analyze operational and financial data to identify trends, risks, and improvement opportunities
• Support consistent execution of Asset Living operational standards across assigned properties

Requirements

• High school diploma or equivalent required; Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred
• Minimum of three (3) years of experience in multifamily property management, operations, or asset management

Skills

• Proficiency with property management systems such as Yardi, RealPage, MRI, or similar platforms
• Strong working knowledge of Microsoft Office Suite and Google Workspace tools
• Demonstrated understanding of leasing operations, financial management, and regulatory compliance
• Strong written and verbal communication skills; bilingual (Spanish/English) preferred
• Travel requirement: estimated at 5% of work time annually for site visits, client visits or internal meetings