Property Manager, Property Operations

We need to output HTML fragment with sections: About the role? Actually we have Company Overview, Position Summary, Summary of Competitive Benefits & Perks, Duties & Responsibilities, Skills/Abilities, Experience / Education / Licenses / Certifications, Physical/Environment Requirements, Core Company Competencies, Core Job Competencies, Pay info (but not specific numbers). We must only include sections when posting has real, specific content. Avoid filler like "commensurate with experience", "not specified". Pay section: The posting says "The actual base pay offered is determined by several variables...". That's not a specific number, it's vague. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits: they have a list of benefits (Health/Medical Insurance including Dental and Vision, 401(k) with company match, Paid time off, Bonus/Target Incentive, Tuition Reimbursement, Discounts via the company’s EAP, Monthly Employee Recognition Programs, Referral bonus, Pre-tax transportation options, Plus more!). That's specific benefits list, so we can include Benefits section. Pay: not specific, so omit Pay section. Schedule: not mentioned, omit. We need headings: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can choose appropriate headings based on content. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those exact headings? It says e.g., meaning examples. We can use headings that match content: About the role (maybe Company Overview + Position Summary), Responsibilities (Duties & Responsibilities), Requirements (Experience/Education etc), Qualifications (maybe Skills/Abilities), Benefits, etc. We need to avoid repeating job title as heading. We'll produce sections: About the role (Company Overview + Position Summary), Responsibilities (Duties & Responsibilities), Requirements (Experience/Education/Licenses/Certifications + Physical/Environment Requirements?), Qualifications (Skills/Abilities + Core Company Competencies + Core Job Competencies?), Benefits (list). Could combine some. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting, but we can format them into paragraphs and lists. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement and contact info; we should remove that. Also "Equal Opportunity Employer/Veterans/Disabled" remove. We need to keep the company overview, position summary, benefits list, duties & responsibilities, skills/abilities, experience/education, physical/environment requirements, core company competencies, core job competencies. Also maybe the "Summary of Competitive Benefits & Perks" we already have as Benefits. We need to avoid duplication: there are repeated core values statements (Excellence, Ethics, Results) appear twice (once under Company Core Values and again under CORE COMPANY COMPETENCIES). We should keep only one instance? The rule: remove duplicated lines. So we should deduplicate. We'll keep one set. Also "CORE JOB COMPETENCIES" list includes Communication, Leadership, Organizational Awareness, Negotiation, Planning & Organization, People Development. Keep that. We need to output only HTML fragment, no markdown fences. Let's craft:

About the role

Company Overview: Founded in 1892, B. F. Saul Company has been one of the most successful privately-owned real estate companies in the United States. Our growth has been the results of a commitment to exacting standards and the belief that knowledge of the marketplace, when paired with the ability to commit to substantial resources, will bring exceptional rewards. The Office & Industrial Leasing Division markets and leases over three million square feet of office and flex projects owned and managed by B. F. Saul Company and its affiliates. Having a diversified portfolio of office and flex properties ranging from one-story corporate parks to 15-story, Class A office buildings allows the company to serve a much broader market.

Position Summary: This is an exciting opportunity for an experienced property manager who is an expert in physical operation, maintenance, lease administration, and fiscal management of commercial office buildings. This position will have onsite responsibility within the Office & Industrial Team and includes management of the Hilton Inc. headquarters as well as oversight for additional assets in the Virginia portfolio. The Property Manager will be highly visible and will interact directly with Tenants, leadership, and focus on the objectives of reliable operation, attractive appearance, and superior customer service consistent with department’s mission. The Property Manager will lead, supervise and evaluate the property management & the onsite engineering team and other qualified personnel assigned to manage the buildings. These teams are ultimately responsible for preparing bid proposals and hire outside contractors; maintaining positive relationship with tenants; preparing operating expense and capital budgets; coordinating with leasing to market and negotiate leases; working with construction to coordinate new tenant construction with building operations; and communicating with accounting regarding property level accounting of income and expenses. The Property Manager Property Operations will be responsible for maximizing utilization of established technology tools used by the property management team.

Then Responsibilities:

Responsibilities

• Quality Control: Supervises the repair, maintenance, and operation of assigned properties, utilizing the services of property managers, building engineers, other employees, and contractors. Regularly inspects properties to ensure that buildings are in good operating order and appearance
• Leadership: Responsible for supervising and coaching personnel to ensure strong performance and employee development. Equal consideration will be given to the development of employees’ individual abilities and their interpersonal skills toward the objective of building an effective team and a positive work environment
• Customer Service: Encourages by word and example a positive customer service attitude for all staff members, emphasizing the importance of tenant satisfaction and retention. Ensures that demand work orders are being tracked in MRI Angus and are acknowledged, updated, and completed in a timely manner
• Procurement: Responsible for property level procurement including bid solicitation and evaluation of outside service contracts. Awards contracts with approval of supervisor. Supervises and evaluates all outside contractors for performance per specifications. Accepts responsibility for accounts payable from purchase orders through coding and approval for payment
• Budgets & Capital Planning: Creates accrual operating budget for fiscal year which, when approved by Owner’s representative, shall constitute fiscal plan for property. Prepares cash flow operating projections for full or partial fiscal year. Prepares written reports on the physical status of the buildings with recommendations for repairs or replacements. Prepares financial reports and variance reports as required. Prepares ten-year capital plan for each property
• Emergency Preparedness: Has the authority to make decisions in the event of an emergency. On a 24-hour basis, responds as necessary to building emergencies that cannot be handled by the building staff. Take necessary steps to safeguard or minimize damage to property. Must advise supervisor when travelling outside of Washington DC area
• Tenant Improvement Plans: Coordinates with leasing representatives and construction managers regarding introduction of tenants to building after lease execution. Monitors tenant improvements to effect smooth transfer of responsibility from construction department to management. Ensures that construction work performed in buildings, whether by management company or by tenants, is performed in accordance with Policies and Procedures
• Lease Administration: Provides lease administration per Policies and Procedures. Reviews all initial lease abstracts and monitors billing and collection of rents, rent escalations, OER, and above-standard services and utilities. Has in-depth understanding of the reconciliation process for operating expense recoveries and the operating expense gross-up process
• Tenant Relations: Executes Tenant Retention Program that includes periodic visits with tenant representatives, holiday gifts, creating and enhancing building amenities, and the developing tenant engagement activities
• Safety & Security: Supervises security functions for protection of property in accordance with Policies and Procedures. Supervises fire and life safety annual drills and inspections per Policies and Procedures
• Risk Management: Responsible for administration of the risk management program including property safety inspections and tracking and collecting Certificates of Insurance as required from tenants and contractors
• Technology: Maximizes the use of property management technology platforms such as COVE, MRI Angus (demand and PM work orders, COI processing, routine and emergency communications), electricity monitoring system, water leak detection system, and other technology tools such as Microsoft Teams.

Then Requirements (Experience/Education/Licenses/Certifications + Physical/Environment Requirements maybe separate? Could combine but better separate: Requirements (Experience/Education/Licenses/Certifications) and Physical/Environment Requirements as separate heading? The instruction says we can use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have Requirements for experience/education, Qualifications for skills/abilities, maybe. Let's do:

Requirements

Experience / Education / Licenses / Certifications: Minimum five years Commercial Property Management Experience; Multi-site and team management experience highly preferred; Prior leadership experience is preferred; Four-year college degree or commensurate work experience is required; RPA or CPM Designation Preferred.

Then Physical/Environment Requirements maybe as its own heading? Could be under Requirements but we have separate "Physical/Environment Requirements". Since we have a heading for Requirements, we could incorporate physical env there, but better to have separate heading: maybe "Physical & Environment Requirements". But the allowed headings list didn't include that exactly, but we can still use

for any section heading; the examples are not exhaustive. So we can use

Physical & Environment Requirements

. Let's do that.

Physical & Environment Requirements

Valid Driver's License and reliable transportation to office and multiple properties currently in Greater Metro Washington area. This includes, but is not limited to, Montgomery County, MD, Northern Virginia, and Washington, D.C. Ability to visit properties, building staff, and tenants. Ability to inspect exterior and interior of properties, including mechanical rooms, roofs, and stairwells. Roof access may require climbing interior or exterior ladders.

Then Qualifications (Skills/Abilities + Core Company Competencies + Core Job Competencies). But we might split: Skills for Skills/Abilities, Qualifications for core competencies? The instruction says we can use Skills, Qualifications headings. Let's do:

Skills

Familiarity with building systems, building design, and interior construction; Proven strong interpersonal skills; Demonstrated organizational skills; Strong analytical skills; Exceptional verbal and written communication skills; Proficiency with Microsoft Outlook, Word, Excel, and property management software; Experience with Yardi and MRI Angus and Cove is desirable; Experience with Microsoft Teams is desirable; Effective team member.

Then maybe

Qualifications

for core competencies.

Qualifications

Core Company Competencies: Excellence demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance; Ethics demonstrates a commitment to integrity, peer respect, and fairness; Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done; Results is consistently going above and beyond to deliver exceptional results and value for the team and the organization.

Core Job Competencies: Communication: Interact with employees at many levels of the organization and must have the ability to express ideas and information orally and in writing keeping in mind the intended audience; Leadership: Using interpersonal skills and motivational methods to help coworkers, and departments come together to develop ideas and meet goals; Organizational Awareness: Applies knowledge of support with systems, situations, procedures and cultures of a group to help identify potential problems and new opportunities; Negotiation: The ability to manage differences of opinion or conflicting interests by gaining mutual agreement or acceptance of a course of action; Planning &