Business Management Associate II - Public Sector Operations

About the role

Help shape how Public Sector Lockbox delivers results—through clear priorities, strong governance, and disciplined execution. At JPMorganChase, you'll partner with senior leaders and cross-functional teams to turn strategy into action and strengthen how we run the business. You'll build executive-ready storytelling, create operating rhythm, and help teams stay aligned on outcomes that improve productivity, client experience, and risk management. You'll also gain exposure across Operations, Product, Technology/Applied AI, Finance, HR, and Controls, with opportunities to grow your influence and scope.

Responsibilities

• Partner with leaders across Operations, Product, Technology/Applied AI, Finance, HR, and Controls to define needs, align objectives, and deliver priorities
• Own the Public Sector operating cadence by running touchpoints, OKR reviews, and Monthly Business Reviews with reliable execution and clear outcomes
• Work across Operations, Product, Technology/Applied AI, Finance, HR, and Controls to align stakeholders, coordinate communications, and drive cross-functional delivery from intake through completion
• Manage cross-functional initiatives end-to-end from intake and scoping through execution, delivery, and closeout
• Produce executive-ready materials, business reviews, and briefing content for senior leaders and key events
• Deliver data-driven analysis and recommendations that improve productivity, strengthen client experience, and reduce risk
• Standardize communications across channels to summarize progress, surface issues/risks, and clarify next steps
• Escalate emerging risks, issues, and misalignment early by framing options, trade-offs, and recommended paths forward
• Strengthen team effectiveness by improving ways of working, documentation quality, and process discipline

Requirements

• 5 years of experience in business management, business operations, chief-of-staff/COO support, or program/project management within a large, matrixed organization
• Demonstrated ability to influence stakeholders and drive follow-through without direct authority
• Strong written and verbal communication skills, with the ability to synthesize inputs into crisp, decision-oriented updates tailored to audience
• Proficiency in PowerPoint, including executive storylines and clean, structured visuals
• Proficiency in Excel, including pivots/lookups and KPI/OKR tracking for basic-to-intermediate analysis
• Pioneering ability to reduce churn and improve throughput via process improvements, templates, and better intake/triage mechanisms

Qualifications

• Advanced facilitation (navigating conflict, resolving misalignment, driving decisions, documenting decision criteria)
• Strong editorial skills for executive messaging (tight narrative, logical structure, clean formatting, consistent voice)
• Advanced PowerPoint skills (storyboarding, slide architecture, use of charts/tables/framework slides, and building “decision” slides that accelerate alignment)

Skills

• Change leadership: Drives adoption of new processes and standards across teams; anticipates resistance and addresses it with clarity and data.
• Strategic thinking: Connects day-to-day routines to broader business priorities; helps stakeholders focus on highest-impact work.
• Influence without authority: Persuades and aligns across functions through credibility, preparation, and clear framing of trade-offs.

Benefits

As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to: Fingerprints, Credit check, Proof of U.S. Citizenship or Lawful Permanent Resident (LPR) Verification of employment history, Educational background, Criminal record check, Tax filing history (possible), References, Information on relatives including citizenship.

Pay

Our total rewards package includes base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Schedule

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.