Business Process Manager - II (Associate)

About the Role

This contractor will support Business Excellence & Operations for the Patient Health Innovation (PHI) team, driving disciplined execution, operational rigor, and cross-functional alignment. The role helps ensure strategic priorities are translated into clear action plans, measurable outcomes, and timely follow-through. The individual will support executive decision-making by preparing leadership materials, leading strategic initiatives, tracking key deliverables, identifying risks and dependencies, and coordinating across teams to improve efficiency, transparency, and accountability.

PHI is dedicated to closing gaps in care and advancing patient outcomes by identifying barriers across the patient journey and transforming data-driven insights into scalable, measurable solutions. PHI partners with health systems, advocacy organizations, community stakeholders, and other external collaborators to design and deploy programs, tools, and innovations that support earlier awareness, earlier diagnosis, and stronger connections to care.

Commercial Excellence & Innovation (CEI) is a strategic organization within ***'s Human Health division that helps accelerate business performance and improves customer and patient outcomes. CEI brings together diverse capabilities—including U.S. Market strategy, patient access, field experience, marketing operations, strategy realization, change management, and patient health innovation.

Responsibilities

• Support senior leadership in coordinating strategic initiatives and business excellence priorities
• Track and enable team action items, deliverables, milestones, and performance metrics
• Prepare executive-level updates, presentations, and status reporting
• Facilitate cross-functional alignment and communication, including with PHI and across the broader Commercial Excellence & Innovation (CEI) department
• Identify process gaps, risks, and opportunities for continuous improvement
• Lead process improvement initiatives, including opportunities for AI enablement within work
• Drive operational discipline, accountability, and execution excellence
• Support special projects and ad hoc leadership requests
• Manage key PHI team meetings and shared operating files

Day-to-day responsibilities include roughly 50% meetings and 50% independent work:

• Prepare slides, meeting recaps, follow-up emails, and communications
• Support team meetings, all-hands, strategic initiatives, and process documentation
• Coordinate multiple projects at once
• Work with up to 5 core stakeholders day-to-day, with occasional broader team facilitation

Requirements

Education: Bachelor's degree with 5 years of relevant experience, or Master's/MBA with 2-3 years of relevant experience.

• Project management experience
• Executive communication / strong written and verbal communication
• Business process / business operations experience
• Strong Microsoft Office skills — especially PowerPoint, Outlook, Excel, Teams/SharePoint
• Ability to work independently with minimal hand-holding
• Proactive, strategic, and able to take initiative
• Teamwork and cross-functional collaboration
• Leadership mindset / ability to coordinate work across stakeholders

Red flags:

• Needs frequent direction or hand-holding
• Lacks initiative or autonomy
• Cannot manage ambiguity or solve problems independently

Preferred Qualifications

• Healthcare, pharmaceutical, or broader healthcare industry experience
• Commercial Pharma Experience (preferred but not required)
• MBA or master's degree
• Experience in a large, matrixed organization
• Experience supporting senior leaders or executive-level meetings

Schedule

Hybrid with flexible schedule (once or twice a week in office). Remote is acceptable for a qualified candidate.