Associate, Process Manager

Overview

Richmond, Virginia

• Category: Process and Project Management
• Experience Level: Associate
• Primary Address: Richmond, Virginia

Primary Responsibilities

• Execute as a member of a cross-functional team that can support operational needs
• Follow direction and implement tasks efficiently, following procedures and meeting regulatory and customer experience requirements
• Exercise strong judgment and make effective independent decisions when necessary
• Propose practical solutions to streamline workflows and improve outcomes
• Serve as primary point of contact (POC) and/or maintain productive interaction with operations partners
• Aid in new hire/refresher training
• Demonstrate ability to effectively prioritize tasks and manage multiple, simultaneous deadlines with minimal oversight
• Identify and solve issues within scope and escalate to management in a timely manner
• Actively support and comply with team and department objectives
• Aid in team administrative functions and responsibilities

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Google Workspace or Microsoft Office

Preferred Qualifications

• Bachelor’s degree or military experience
• Strong written and verbal communication skills
• Excellent organizational skills and time management
• Experience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency
• Proven ability to navigate ambiguity and establish structure within evolving operational environments
• 1+ years of experience in a law firm OR legal department
• 1+ years of experience in financial services industry

Pay

Richmond, VA: $66,700 - $76,100 for Process Manager

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

Application Information

This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting.

Note

No agencies please.