Associate, Process Manager

About the role

We are seeking a detail-oriented and analytical Gateway & Network Billing Specialist to manage, optimize, and reconcile our payment gateway and card network billing operations. In this role, you will track, audit, and process complex transaction fee structures from major card networks (Visa, Mastercard) and payment gateways (e.g., Stripe, Adyen, Authorize.net). You will ensure accurate revenue settlement, eliminate billing leaks, and partner with finance, engineering, and product teams to optimize processing costs.

Responsibilities

• Network & Gateway Fee Auditing: Review, reconcile, and audit complex monthly invoices from payment gateways, acquiring banks, and card networks (interchange fees, assessment fees, gateway processing fees).
• Transaction Billing & Settlement: Oversee end-to-end payment gateway transaction billing, ensuring accurate fee application, payout reconciliation, and revenue assurance across all payment methods.
• Discrepancy & Dispute Resolution: Identify, investigate, and resolve billing anomalies, interchange downgrades, chargeback fees, and unexpected network penalties alongside processor account managers.
• Financial Reporting & Analytics: Build and maintain financial dashboards to track processing cost trends, cost-per-transaction metrics, and margin impacts to present actionable insights to leadership.
• Process Optimization: Continuously evaluate current payment routing and fee schedules to recommend cost-reduction strategies and eliminate manual reconciliation workflows.
• Cross-Functional Collaboration: Partner with Engineering, Product, and Finance to ensure new billing features, payment methods, or gateway integrations are configured correctly for accurate fee tracking.
• Compliance & Governance: Ensure all billing practices and data handling conform to PCI-DSS standards and relevant financial compliance regulations.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience

Preferred Qualifications

• Bachelor’s Degree
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $73,300 - $83,700
• Riverwoods, IL: $66,700 - $76,100
• Houston, TX: $66,700 - $76,100

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.