Process Associate

Responsibilities

• Review and validate documents
• Processing bills
• Data analysis
• Respond to complaints/queries on mail
• Interact with vendors for order management
• Support team in daily operations reviews
• Help in escalation resolution
• Deliver on new process/approach
• Serve as backup support
• Suggest more efficient ways for processing of work
• Learn new areas for possible future ownership

Requirements

• Accept and deal with customer communication for agreed languages

Qualifications

• High School diploma or GED equivalent
• 6 months of experience in the job description

Preferred Qualifications

• 1 year of previous experience in a similar data entry or administrative role
• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
• Analytical and problem-solving skills
• Ability to work effectively as part of a team
• Strong focus on customer satisfaction
• Administration & organizational skills
• Written and oral communication skills
• Willingness to learn new processes and tasks
• Flexible schedule (overtime eligible)