Process Associate

About the role

The Process Associate will execute transactions according to prescribed guidelines and timelines, review and validate inputs from team members, support the manager in training activities, daily operations reviews, and escalation resolution. The objective is to meet service level agreement targets for the specific process within Infosys policies, guidelines, and norms. This position is on‑site in Tempe, AZ.

Responsibilities

• Perform processes to resolve eligibility exceptions within required State/Regulatory timeframes, including enrollment file errors, ID card generation errors, PCP assignments, and 834 enrollment files to vendors/third‑party administrators.
• Process COB eligibility through proper application to ensure accurate information is represented in the company enrollment system.
• Assist with newborn enrollment functions, including call‑center, claims, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/disenrollment activity, and Mass Member Moves.
• Support special projects as needed.
• Maintain the integrity of eligibility tasks.
• Make external phone calls to other health insurers to determine the primary payer.
• Prioritize daily, weekly, and monthly job tasks to support regulatory requirements and service level agreements.
• Display initiative to complete assigned tasks timely and accurately while balancing workload to assist peers and the supervisor.
• Provide knowledgeable responses to internal and external inquiries regarding eligibility, ID cards, primary care provider selection, and state enrollment transactions.
• Reconcile eligibility with State Agencies using varied methods.
• Track and document all transactions with State Agencies.

Qualifications

• Basic High School Diploma or GED equivalent.
• 0–6 months of experience in a related role.
• Excellent interpersonal and communication skills for effective interaction at all organizational levels.
• Analytical and innovative mindset for addressing current and future state challenges strategically and tactically.
• Strong organizational skills with superior attention to detail.
• Strong decision‑making ability.
• Ability to review documents for accuracy, completeness, and compliance; compile data for reports; compose letters and memoranda.
• Ability to gather and research data (e.g., statutes, regulations, articles).
• U.S. work authorization that does not require employer sponsorship.
• Ability to sit and work at a computer for extended periods.
• Capability to communicate by telephone, email, or face‑to‑face.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end‑to‑end transformative business process management (BPM) services worldwide. With 42 delivery centers in 14 countries across five continents and a workforce of 60,530 employees from 105 nationalities (as of March 2026), the company is consistently ranked among the leading BPM firms globally. Infosys BPM has earned over 60 awards in the past five years for its innovative solutions, robust people practices, and industry‑leading HR excellence.