Business Process Manager - II (Associate)

This is a 12-month contract role located in North Wales, PA, with the potential for extensions. Hybrid schedule with flexibility (once or twice per week on-site). Remote work may be acceptable for qualified candidates.

About the Role

Patient Health Innovation Business Excellence & Operations is a strategic organization within our client’s Human Health division, focused on accelerating business performance and improving customer and patient outcomes. The Commercial Excellence & Innovation (CEI) team brings together diverse capabilities—including U.S. Market strategy, patient access, field experience, marketing operations, strategy realization, change management, and patient health innovation.

Within CEI, the Patient Health Innovation (PHI) team is dedicated to closing gaps in care and advancing patient outcomes by identifying barriers across the patient journey and transforming data-driven insights into scalable, measurable solutions. PHI partners with health systems, advocacy organizations, community stakeholders, and external collaborators to design and deploy programs, tools, and innovations that support earlier awareness, diagnosis, and stronger connections to care.

Responsibilities

• Support senior leadership in coordinating strategic initiatives and business excellence priorities.
• Track and enable team action items, deliverables, milestones, and performance metrics.
• Prepare executive-level updates, presentations, and status reporting.
• Facilitate cross-functional alignment and communication, including with PHI and across the broader Commercial Excellence & Innovation (CEI) department.
• Identify process gaps, risks, and opportunities for continuous improvement.
• Lead process improvement initiatives, including opportunities for AI enablement.
• Drive operational discipline, accountability, and execution excellence.
• Support special projects and ad hoc leadership requests.
• Manage key PHI team meetings and shared operating files.

Day-to-day responsibilities: Roughly 50% meetings and 50% independent work. Prepare slides, meeting recaps, follow-up emails, and communications. Support team meetings, all-hands, strategic initiatives, and process documentation. Coordinate multiple projects simultaneously. Work with up to ~5 core stakeholders daily, with occasional broader team facilitation.

Requirements

• Bachelor’s degree with ~5 years of relevant experience, or Master’s/MBA with ~2-3 years of relevant experience.
• Project management experience.
• Executive communication and strong written/verbal skills.
• Business process or operations experience.
• Proficiency in Microsoft Office (PowerPoint, Outlook, Excel, Teams/SharePoint).
• Ability to work independently with minimal supervision.
• Proactive, strategic, and able to take initiative.
• Strong teamwork and cross-functional collaboration skills.
• Leadership mindset and ability to coordinate work across stakeholders.
• Legally authorized to work in the United States; must be able to sit on Primary Talent Partners W2 without sponsorship.

Red flags: Needs frequent direction, lacks initiative or autonomy, or cannot manage ambiguity or solve problems independently.

Preferred Qualifications

• Healthcare, pharmaceutical, or broader healthcare industry experience.
• Commercial pharma experience (preferred but not required).
• MBA or master’s degree.
• Experience in a large, matrixed organization.
• Experience supporting senior leaders or executive-level meetings.

Pay

$67.00 - $77.00/hour (W2 contract).

Benefits

No PTO or traditional benefits. ACA-compliant supplemental package available for enrollment.