Business Intelligence Manager - Remote

About the role

The Business Intelligence Manager, IT, Support Center oversees daily business intelligence operations and analytics service delivery, guiding a team—including ETL developers—to ensure accurate, secure, and scalable data solutions and customer-focused insights. The role also involves leading the team’s adoption of data governance frameworks to maintain data integrity, quality, and compliance with organizational and industry standards.

Responsibilities

• Leads and develops a team of IT professionals by setting clear goals, providing coaching and feedback, managing performance, and fostering a collaborative, growth-oriented culture; actively engages the team to help drive organizational strategic initiatives.
• Owns service delivery and IT BI operations, including incident, request, change, and problem management; monitors SLAs/OLAs and drives continuous improvement in customer experience, aligning IT efforts with organizational strategies and objectives.
• Implements and enforces security and compliance controls; supports audits, risk remediation, and business continuity/disaster recovery planning and testing to ensure operational resilience in support of strategic goals.
• Establishes and manages vendor relationships, evaluates solutions, negotiates contracts/SOWs, and ensures delivery against SLAs, contributing to the organization’s strategic objectives through effective partnership management.
• Develops and manages budgets and forecasts; oversees purchasing, PO creation, invoice processing, and vendor cost optimization, ensuring resources are allocated effectively to support strategic initiatives.
• Owns IT documentation and process management, ensuring policies, procedures, diagrams, and runbooks are current and effective to enable strategic alignment and operational excellence.
• Champions a consultative, solution-oriented, and customer-centric culture; promotes cross-functional collaboration, recognition of service excellence, and the advancement of strategic organizational priorities.

Qualifications

• Minimum Degree Required: Bachelor's Degree in Information Technology, Computer Science, or related field.
• Preferred Degree: Master's Degree; advanced degree or relevant graduate coursework preferred.
• Certificates or Licenses: Vendor/technology certifications (e.g., Microsoft/Azure, Salesforce, Boomi) are a plus. Power BI certification is required.
• Years of Experience: Minimum 5+ years in IT leadership/management focus on data and reporting; 5+ years in a customer support environment; 2+ years in technical support or technical project management.

Knowledge, Skills, and Abilities

• Advanced strategic thinking, problem-solving, and decision-making abilities, leveraging data-driven analysis and fostering a culture of continuous improvement within IT functions.
• Comprehensive expertise in business intelligence systems, data architecture, cloud analytics platforms, data security, and enterprise reporting applications.
• Proficient in data lifecycle management, IT & BI governance frameworks, and industry best practices; knowledgeable about compliance requirements relevant to non-profit organizations.
• Exceptional communication and stakeholder engagement skills; adept at translating complex data and analytics concepts for technical and non-technical audiences to inform business decisions.
• Proven experience managing people, with demonstrated success in recruiting, developing, and leading teams to achieve organizational goals.
• Strong leadership, communication, and interpersonal skills with the ability to build trust, motivate teams, hold individuals accountable, and foster collaboration across diverse stakeholders.
• Knowledge of budget planning, financial tracking, and resource allocation to effectively manage departmental or project budgets.

Prior to employment

The starting rate is $110,000 to $125,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.