Business Development Officer

About the role

The position of Business Development Officer is responsible for developing new deposit, loan and merchant business for a specific target market of small to medium size businesses and business professionals and attain established individual, department and Bank goals through active participation in sales management and officer call programs.

Responsibilities

• Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees;
• Conducts specific periodic meetings and presentations on this topic with department officers and staff members;
• Engages in business development activities and solicitation of new business prospects;
• Participates in community affairs, business and service organizations, including public speaking;
• Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services;
• Investigates and follows-up on significant changes in status of existing customers;
• Makes site visits as needed;
• Writes financial reviews and reports;
• Makes recommendation on loan structures and terms to the Chief Credit Officers;
• Captures data from customers, internal and outside sources;
• Compiles data from credit bureaus, conducts industry peer comparisons, performs cash flow analyses and other such tasks and comparisons;
• Coordinates processing of approved loans;
• Solves problems relative to processing and servicing of loans;
• Originates and manages loans in accordance to Bank policies, procedures and federal regulations;
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved;
• Contributes to the overall profitability of the Bank;
• Aids in the implementation of costs controls, income generation, and department marketing efforts;
• Consistently applies sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development;
• Participates in the day-to-day operations for the department as directed;
• Reviews and acts on daily reports;
• Assists other officers in resolving inquiries and providing support;
• Participates in various internal committees assigned by senior management;
• Plays a positive role in the development and growth of department staff through excellent communication skills, both verbal and written, along with effective delegation skills assuring a highly cross-trained staff;
• Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff;
• Processes, solves and answers complex customer transactions, problems or inquiries;
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority;
• Answers telephones and directs callers to proper Bank personnel;
• Prepares a variety of routine and special reports as required.

Requirements

• Bachelor’s degree from an accredited college or university;
• Five years of related experience and/or training;
• Knowledge of various loan products;
• Experience, knowledge and training in all lending and operations activities and terminology;
• Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas;
• Proven skills to develop marketing and business development skills with customers;
• Knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services;
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures;
• Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority;
• Intermediate math skills; calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs;
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees;
• Excellent organizational and time management skills;
• Ability to work with minimal or no supervision while performing duties;
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations;
• Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Supervisory Responsibility

The position of Business Development Officer is not primarily responsible for the supervision of any employee(s); however the incumbent is required to provide branch supervision, training and support as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers.

Mental Demands

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

Minimum Requirements

• Bachelor’s degree from an accredited college or university;
• Five years of related experience and/or training;
• Knowledge of various loan products;
• Experience, knowledge and training in all lending and operations activities and terminology;
• Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas;
• Proven skills to develop marketing and business development skills with customers;
• Knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services;
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures;
• Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority;
• Intermediate math skills; calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs;
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees;
• Excellent organizational and time management skills;
• Ability to work with minimal or no supervision while performing duties;
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations;
• Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.