Business Development & Dispatch Coordinator

You Will Be Trusted To:

• Answer inbound calls and assist customers with scheduling service, repairs, and installations
• Make outbound calls for appointment confirmations, follow-ups, scheduling updates, and customer retention efforts
• Conduct cold calls and outbound prospecting to generate new business opportunities and expand our customer base
• Follow up with past customers, property managers, home builders, and referral partners to identify service opportunities
• Identify customer needs and confidently recommend products, repairs, maintenance plans, and installation services
• Convert inbound inquiries into scheduled appointments and sales opportunities
• Manage technician schedules and dispatch activities throughout the day
• Cook up effectively with technicians to maximize schedule efficiency and customer satisfaction
• Enter and maintain accurate customer information, service notes, estimates, and payment records
• Aid customers with basic troubleshooting and service-related questions
• Resolve customer concerns and escalate issues when necessary

Requirements:

• A high school diploma or equivalent
• One year or more of customer service, dispatching, scheduling, call center, sales, or administrative experience
• Comfortable making outbound calls and engaging prospective customers
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• A positive attitude, strong work ethic, and problem-solving skills
• Reliable transportation and ability to work on-site in Buda, Texas
• Experience in inside sales, appointment setting, lead generation, or cold calling
• Familiarity with ServiceTitan or similar scheduling and CRM software
• Experience supporting field service technicians
• Proven ability to identify customer needs and close sales opportunities

Qualifications:

• A performance-driven mindset with a focus on achieving goals and contributing to company growth

Benefits:

• Competitive pay plus performance-based incentives and sales bonus opportunities
• A full benefits package including medical, dental, vision, paid time off, holidays, and 401(k) with company match
• Opportunities for growth through training, mentorship, and career advancement
• Exposure to multiple markets and operational functions
• A supportive team environment where your contributions make a direct impact
• Career paths into sales leadership, dispatch management, operations, customer experience, and business development roles