Business Center Representative - Loews Sapphire Falls, Orlando, FL

About the role

Assist with the daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Responsibilities

• Customer Service
  • Acknowledge and interact with hotel team members and customers.
  • Display a polished and professional image towards hotel team members and customers.
  • Respond quickly to questions and requests and handle service problems politely and efficiently.
  • Demonstrate knowledge of hotel and facility services.
• Invoicing
  • Complete invoicing for customers.
  • Enter and balance charges on the Company’s billing system.
  • Download and maintain accurate customer files.
  • Provide basic cash and credit card handling according to the Company’s policy.
• Supply and Equipment Maintenance
  • Provide quotes for Business Center equipment rentals.
  • Complete equipment setup and support.
  • Track and maintain office supplies and associated vendor pricing information.
• Administrative/Office Support
  • Support the Director of Event Technology with administrative duties.
  • Maintain a clean, neat and organized Business Center.
  • Handle shipping and packaging with assigned carriers for domestic and international delivery.

Requirements

• High school diploma/GED required; Associate’s degree is preferred.
• One year of experience in a service-related industry.
• Strong MS Office experience.
• Professional written and verbal communication skills.
• Working knowledge of office equipment, such as copiers and fax machines.

Competencies

• Attention to Communication
• Exceeds Customer Expectations
• Concern for Quality
• Integrity

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Posture & Movement
  • Sitting: 2-3 Hours
  • Standing: 4-5 Hours
  • Walking: 4-5 Hours
  • Stooping: 2-3 Hours
  • Crawling: 2-3 Hours
  • Kneeling: 2-3 Hours
  • Bending: 2-3 Hours
  • Reaching (above your head): 2-3 Hours
  • Climbing: 0-1 Hours
• Lifting Requirements
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Frequently*
  • Over 100 lbs: Occasionally

*Activities performed without assistance.

Work Environment

• Work is performed in a hotel environment that is moderately quiet to noisy.
• Team members may be asked to work in multiple hotel locations.
• Working times may include days, evenings, weekends, and holidays.
• Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Pay

Hourly pay range: $12.93 - $16.80. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.

Benefits

In addition to competitive pay, some positions may be eligible for other compensation such as potential overtime, bonuses, or incentives. Encore is committed to providing comprehensive benefits options for employees and their families.