Business Development Center Representative

Responsibilities

• Assist customers with appointment scheduling for sales and service.
• Have a warm, friendly, and confident demeanor while maintaining exceptional customer service & professionalism.
• Strong computer skills while communicating comfortably via various platforms and mediums.
• Communicates effectively with database customers and prospects according to their preferred method of communication, whether by phone, email, or in person.
• Affords assistance with scheduling appointments.
• Checks email frequently and responds to inquiries immediately.
• Executes inbound and outbound prospect calls – sales, service if appropriate to store, and answers internet leads and campaigns. Delivers messages intended for other departments promptly.
• Keeps an organized workspace and awareness of the resources and tools provided.
• Responsible for maintaining contact with customer requests and working positively with the sales and service team members and Managers.
• Navigates through multiple computer programs effectively.
• Makes CSI follow-up calls, if applicable, and contacts all no-shows to reschedule missed appointments.
• Maintains BDC standards regarding dials, show rates, and word tracks.
• Maintains great attendance and attention to detail and follows up.
• Participates in ongoing training via listening to call recordings, attending training, and participating in role-play opportunities to expand skill sets.
• Responsible for keeping an accurate count of appts and sold.
• Responsible for acting positively and professionally in a team environment.
• Performs all other duties as assigned by the manager.

Qualifications

• Strong phone, computer, and internet skills
• Experience using Microsoft Office Suite
• Strong organizational and time management skills
• Neat, clean, and professional appearance
• Must be able to empathize with clients
• Must have strong communication, presentation, and writing skills
• Must have a dependable work-ethic
• Helpful attitude and friendly demeanor
• High school diploma or GED
• Past sales/call center experience is a plus.
• Bilingual (Spanish English) a plus !

Compensation

Hourly + Bonus

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time