Business Development Center Representative

About the role

We are looking for a Business Development Center Representative to produce committed scheduled appointments between our customers and our service department. This role offers a professional environment, ongoing training, and many opportunities for learning, growth, and career advancement.

Responsibilities

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Requirements

• Proficiency with MS Office programs
• Outstanding communication skills both verbal and written
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Outstanding phone skills and follow-up
• Bilingual preferred, but not required

All employees must pass Quirk's pre-employment background check, drug test, physical, and motor vehicle record check (when applicable to position).

Benefits

• Health, Dental/Vision insurance
• 401K
• Long-Term Disability, Life Insurance, and Critical Illness Insurance (optional at a cost)
• Basic Life Insurance and AD&D policy of $20,000 at no cost
• Paid sick time after 90 days
• Vacation after 1 year

Pay

$16.00-$20.00 per hour

Schedule

Full Time, in person