Service Business Development Center Representative

Key Responsibilities

• Handle all incoming service calls promptly and professionally.
• Schedule and confirm customer service appointments using the dealership’s CRM/DMS systems.
• Make outbound calls to follow up on declined services, missed appointments, and recommended maintenance.
• Maintain accurate customer records and appointment notes.
• Respond to online service inquiries and follow up with leads in a timely manner.
• Communicate clearly with service advisors and management regarding scheduling and customer needs.
• Achieve productivity and appointment-setting goals as assigned.
• Assist with CSI (Customer Satisfaction Index) follow-up to ensure a positive customer experience.

Qualifications

• A high school diploma or equivalent is required.
• Previous call center, customer service, or dealership experience is preferred.
• Excellent verbal and written communication skills are essential.
• Proficiency in Microsoft Office is required.
• The ability to learn dealership CRM and scheduling software is necessary.
• An organized approach with a strong attention to detail is important.
• The ability to multitask in a fast-paced environment is beneficial.
• A friendly, professional demeanor and strong customer service mindset are required.

Work Schedule

Monday through Friday, with Saturdays as needed. This position is based on-site at Helena Motors.