Service Business Development Representative
Mills Automotive Group · Matthews, NC · 5 days ago
Business Development$16/hrFull-time
Job Responsibilities
- Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
- Asking strategic questions to determine which technician, location, or department can best serve the guest
- Dialing a high volume of outbound scripted telephone calls to new prospective clients
- Using rebuttals to overcome objections
- Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
- Confirming guest appointments to ensure high show ratios
- Composing professional emails to customers
- Updating guest contact information on each call
- Using several computer systems at once, on multiple monitors
- Input all appointments in a timely manner
- Assist service advisors in answering customer questions in regard to logistics and scheduling
- Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports
- Filing, including original Loaner Agreements, and maintain accurate filing system
- Call back missed appointments
- Aid parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors)
- Aid the booking department
- Perform follow up and report back to advisors and management
- Perform other duties as assigned by management
Requirements
- Regular attendance is essential
- Work in a cooperative, positive & professional manner with all personnel in the company
- Treat members of the public and customers in a courteous and non-discriminatory manner
- Must conform to the company policy regarding non-discrimination and harassment
Benefits
- Medical, Dental and Vision Insurance
- $16 per hour plus commission
- 401(k) availability
- Employee discounts on vehicle purchases, parts and service
- Paid-time-off
- Supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
- Opportunities for internal career advancement