Business Development Center Representative

Responsibilities

• Responsible for some inbound calls and making outbound follow-up calls to recent service department customers
• Utilize the CRM databases for communication cycles with customers
• Educate self on latest service & product offerings, including pricing
• Be available to respond to email inquiries in a professional, well-spoken manner
• Prepared to interact with customers via phone calls every day (similar to call center processes)
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately

Requirements

• Excellent verbal and written communication skills
• Able to handle objections over the phone
• Call center experience preferred
• Proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• Works well in a busy environment
• Self-motivated and goal oriented