Breast Center Representative

About the role

To support the staff in the organization and implementation of non-clinical functions of the Breast Center and special clerical duties.

Responsibilities

• Demonstrates proficiency in clerical functions: registration, filing, and other clerical duties as assigned.
• Greets outpatients upon arrival and informs proper staff of their arrival.
• Answers incoming calls, takes and relays messages to available personnel using proper phone technique.
• Conceptualizes, designs, and implements improvements in office productivity, such as paperwork elimination, improved paper flow, and upgrading of antiquated systems.
• Obtains comparison images on patients as requested by the Radiologist.
• Works with the file room to assist patients with obtaining their HealthAlliance images for pick-up or to be sent to outside facilities.
• Demonstrates responsibility for the containment of hospital costs through appropriate ordering of supplies, recovery of patient charges, and conservation of supplies.
• Assists in the development of department goals and identifies strengths and opportunities for future development.
• Maintains patient confidentiality and provides psychological support to patients to ease fears and permit ventilation of anxieties.
• Performs other clerical-reception duties as requested by Radiologists and Administration.
• Participates in data collection, understands the process and impacts of the CQI program, and assists with ongoing QA/CQI activities.
• Displays efficiency in using the PACS for scanning documents, looking up patient history, and tasks related to image disks.
• Maintains currency with the MRS system, attends update training sessions when necessary, and keeps staff and radiologists informed of changes in reporting.

Requirements

• Excellent human relations and oral/written communication skills.
• 1–2 years of experience, preferably in a medical field.
• High school diploma or equivalent.