Brand Advocate Position in Manitou Springs, Colorado

About the Role

Cellairis is looking for a Brand Advocate to perform customer conversion sales at the walk-by entry doors of our Manitou Springs, Colorado store. In this highly visible, fast-paced, and competitive retail role, you will entice walk-by customers with free products to encourage them to visit our store and commit to a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to make customers aware of special offers and drive them to the Cellairis counter.

Responsibilities

• Engage walk-by customers using provided scripts to generate interest and desire for Cellairis products and services.
• Entice customers to visit the store by offering free products or services in exchange for participation (e.g., repair quote, mailing list sign-up).
• Convert customer interactions into sales opportunities by driving them to the Cellairis counter.
• Stand for long periods while actively engaging with potential customers.
• Maintain a high-energy, persuasive, and approachable demeanor to maximize sales opportunities.

Requirements

• Excellent communication skills and a highly energetic, outgoing personality.
• Genuine customer service skills with the ability to build relationships.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance and adherence to the Cellairis Retail Dress Code.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment is a plus).
• Proven ability to meet and exceed sales goals.
• Sampling or direct selling experience is advantageous.
• Self-motivated, results-oriented, and persistent in turning objections into leads.

Core Competencies

• Drive and Urgency: High energy and initiative to drive customers to the store and generate sales. Ability to memorize scripts and use them naturally to capitalize on sales opportunities.
• Attitude: Consistently positive, open to coaching, and resilient in the face of challenges. Inspires and uplifts team members.
• Genuine Customer Service: Deep concern for customers and mastery of the Customer Service Guide.
• Outgoing, approachable, and persuasive with a results-driven mindset.

Physical and Work Environment

• Must be able to stand for extended periods and lift up to 25 lbs.
• Role is ideal for someone who is athletic, highly energetic, and in excellent physical condition.
• Smoke-free work environment; preference for non-smokers.

All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing.