Brand Advocate Position in Columbus, Ohio

Department: Retail/Sales | Reports to: Store Manager | Location: Columbus, Ohio

About the Role

Cellairis is looking for self-motivated people who want to be in a highly visible, fast-paced, and competitive retail role. We want someone who can turn a failure into a positive action and great successes into examples for the future. This is a perfect role for someone who is athletic, highly energetic, and in excellent physical condition.

As a Brand Advocate, you will perform customer conversion sales at the Cellairis walk-by entry doors. Similar to a product sampling program, you will entice each walk-by customer with free products to encourage them to visit our store and commit to a purchase. Using AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phone, receive a repair quote, or join our mailing list by offering free products. Customers must come to the Cellairis counter and agree to certain participation terms to receive their free goods or services.

Responsibilities

• Engage walk-by customers using scripts to drive them to the Cellairis store.
• Entice customers with free products to encourage store visits and purchases.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Ensure customers understand and agree to participation terms to receive free offers.

Core Competencies

• Outgoing and approachable
• Persuasive personality
• Proven sales skills
• Determined and self-motivated
• Results-oriented
• Persistent in nature
• Ability to turn objections into leads

Required Attitude & Personality

• Drive and Urgency: Has tremendous energy and initiative to drive customers to the store and generate sales. Able to memorize scripts and use them naturally and with high energy. Recognizes and capitalizes on a high percentage of sales opportunities.
• Attitude: Always maintains a positive and open attitude, positively affecting team members. Open to coaching and new techniques. Never appears discouraged and is always moving forward.
• Genuine Customer Service: Shows genuine concern for customers and knows the Customer Service Guide front to back.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Cognizant of spending time with the right prospective customers.
• Ability to stand for long periods of time.
• Ability to lift 25 lbs.
• Own reliable transportation and a valid Driver’s License.
• Professional appearance.

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Disclosure & Additional Information

Candidates are required to have their own (not public) means of transportation and must have a manageable commute. Cellairis reserves the right to determine an acceptable commute distance.

This job description is not an exhaustive list of all requirements or working conditions. The company reserves the right to revise the job or require different tasks as circumstances warrant.

We are a smoke-free work environment and strive to employ non-smokers. All employees share responsibility for enforcing this policy.

All candidates are subject to reference checks, background checks, credit checks, drug screens, skills assessments, personality assessments, and language proficiency testing.