Brand Advocate Position in Toledo, Ohio

About the Role

Cellairis is looking for a Brand Advocate to perform customer conversion sales at the entry doors of our retail locations. In this highly visible, fast-paced, and competitive role, you will entice walk-by customers with free products to encourage them to visit our store and commit to a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to drive customers to the Cellairis counter by making them aware of special offers.

Responsibilities

• Engage walk-by customers using scripts to generate interest and drive them to the store.
• Entice customers with free products to encourage store visits and potential purchases.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Turn objections into sales opportunities and capitalize on high-percentage sales leads.
• Stand for long periods while maintaining high energy and approachability.

Requirements

• Excellent communication skills and a highly energetic, approachable demeanor.
• Genuine customer service skills with the ability to develop client relationships.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance and adherence to the Cellairis Retail Dress Code.

Qualifications

• 1-3 years of retail sales experience (recommended but not required).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.
• Retail experience in a fast-paced, competitive environment.

Core Competencies

• Outgoing and approachable with a persuasive personality.
• Self-motivated, results-oriented, and persistent in nature.
• Ability to turn objections into leads and failures into positive actions.
• High energy and initiative to drive customers to the store.
• Positive attitude, open to coaching, and able to work well in a team.
• Genuine concern for customers and mastery of the Customer Service Guide.

Physical Requirements

• Ability to stand for long periods of time.
• Capable of lifting 25 lbs.

Disclosure

Candidates must have their own (non-public) means of transportation and a manageable commute. Cellairis reserves the right to determine acceptable commute distances. All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing. This is a smoke-free work environment, and employees are expected to enforce this policy.