Branch Customer Service & Sales Representative - Hendersonville, NC

About the role

The AAA The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who can promote ACG products and services, provide customer focused service, and participate in office events to help generate revenue by improving member awareness of products.

Responsibilities

• Greet customers and provide peace of mind by servicing their needs.
• Sell membership, travel products (car, hotel, basic tour packages, etc.), and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agents when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Conduct outbound promotional calls for insurance and/or travel products.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Working in a customer focused environment.
• Providing customer focused service and timely solutions to problems.
• Using Microsoft Office applications.
• Taking personal responsibility in seeking solutions to problems.
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
• Communicate effectively (verbal and written) with others in a work environment.
• Work effectively in a team environment.
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
• Work under pressure in a high volume, fast paced customer service environment.
• Work irregular hours including holidays and weekends (may include community events).