Box Office Manager | Full-Time | Liberty First Credit Union Arena

About the role

The Box Office Manager oversees all ticketing operations for the venue, ensuring efficient, accurate, and customer-friendly service. This role manages ticket sales, staff, reporting, and system operations while maximizing revenue and maintaining a high standard of guest experience.

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for the ticketing system (Paciolan) and liaison between staff, promoters, presenters, and the facility.
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee Will Call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Manage the creation and control of the fiscal budget for the box office department.
• Develop and implement comprehensive ticket sales programs.
• Hire, train, schedule, and supervise all Box Office Staff.
• Plan, direct, evaluate, and provide leadership to Box Office personnel.
• Establish and maintain effective working relationships with internal/external customers.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

Qualifications

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration, or other related fields.
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
• Familiarity with Paciolan ticketing software or other ticketing software preferred.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.
• Work a flexible schedule including early mornings, days, evenings, overnights, weekends, holidays, extended (long) workdays, and extended number of days.

Benefits

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Pay

This position pays an annual salary of $55,000-$70,000.

Schedule

This position will remain open until July 24th, 2026.