Box Office Manager | Full-Time | Chartway Arena @ Old Dominion University

About the role

The Box Office Manager will provide Chartway Arena, SB Ballard Stadium, and athletic ticketed events with comprehensive daily/event management and ticketing services. The position is to be a key contributor to the ticketing team and report to the Director of Ticketing and marketing. This role will pay an annual salary of $56,000 to $60,000.

Responsibilities

• Oversee part-time ticketing staff, including hiring, training, scheduling, supervision, and payroll.
• Manage the box office for the venue(s) and its clients.
• Aid in building all facets of events in the Paciolan ticketing system.
• Develop and maintain excellent client/customer relationships.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Supervise and oversee financial settlements related to sellers and seller recaps.
• Process financial reconciliation such as daily reports, event statements, and monthly reports.
• Aid in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports, including football, basketball, soccer, volleyball, and baseball.
• Oversee the maintenance and reporting of the AM Monitor ticket scanners.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives.
• Aid in the implementation of season ticket timelines for ODU football and basketball, including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
• Aid ODU Athletics with reporting needs, processing, and ensuring the proper use of the ticketing system.
• Create and provide sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee Will Call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Process/fill approved comp and charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Provide initial venue-specific information to promoters, such as venue specs and requirements, scalings, and financials.
• Manage day-of-show box office support for the venue, promoter, and customers with night-of-show settlement and reporting as required.
• Use troubleshooting techniques and tools to identify the root cause of issues, including the research of client/customer complaints about service levels.
• Serve as manager on duty for assigned events and shows.
• Collaborate with venue teams, such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and Events.
• Multitask and handle multiple projects at a time in a fast-paced, dynamic environment.

Qualifications

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration, or other related field.
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferably at a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
• Familiarity with Paciolian ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule, including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays, and an extended number of days, depending on the event schedule.

Benefits

• Health, dental, and vision insurance.
• 401(k) savings plan.
• 401(k) matching.
• Paid time off (vacation days, sick days, and 11 holidays).