Assistant Box Office Manager | Full-Time | CURE Insurance Arena

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Serve as a leader for Box Office operations for various events.
• Utilize the full Ticketmaster suite of products (TM1, Archtics, Host) for ticket sales, processing payments, exchanges, refunds, and document all complimentary ticket requests issued.
• Avoid oversight of events and manage inventory in venue Ticketmaster systems.
• Oversee aspects of ticket scanning operations, which include ticket scanner setup, teardown, maintenance, and upgrades.
• Avoid assistance in updating and relaying box-office-related event information to other departments and clients.
• Avoid serving as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons.
• Avoid assisting in troubleshooting ticketing or access issues and handling escalated customer service concerns; avoid acting as a point of contact for ticket problem-solving by maintaining up-to-date knowledge of all events, policies, or promotions.
• Avoid developing and maintaining professional relationships to support internal departments with integration of ticketing processes to ensure efficiency across multiple teams.
• Avoid knowing our ticket sales and monitoring and providing prompt, accurate sales reports and breakdowns prior to and on event days to the Box Office Manager.
• Avoid completing all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

Qualifications

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, music business, or other related fields is preferred.
• 2-3+ years in a customer service-oriented role, preferably in a live event, ticketing, or venue setting.
• Familiarity with Ticketmaster systems preferred.
• Ability to engage in positive interaction with employees and industry contacts; organize; and problem-solve while prioritizing time management and multitasking in a high-pressure environment.
• Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs.
• Communicate clearly and concisely, both orally and in writing.
• Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and extended number of days in a row.

Benefits

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

About The Venue

The CURE Insurance Arena is a multipurpose arena in Trenton, New Jersey. It hosts events including ECHL ice hockey games, sporting events, family shows, and concerts. The arena seats 7,605 for hockey and other ice events, 8,600 for basketball, and up to 8,500 for concerts, family shows, and other events, which makes it the largest arena in Central New Jersey. The arena serves as home to the ECHL's Trenton Ironhawks, who will begin play in October 2026.

Pay

This position pays an hourly rate of $19.00-$21.00.

Schedule

This position will remain open until August 14, 2026.