Box Office Supervisor | Part-Time | PeoplesBank Arena

Responsibilities

• Supervises and assists ticket sellers during event days/nights, which includes but is not limited to aiding with sale process, troubleshooting mobile ticket issues and other ticketing needs
• Delegates job duties, prepares cash drawers, and calculates the daily ticket sales at the end of the shift
• Maintain and audit cash vault balance for accuracy, calculate daily revenue to coincide with receipts, prepare and verify deposits accordingly
• Compiles end-of-day reports to be used by the finance department
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers
• Always reinforces a “guest-friendly" attitude to ensure the highest level of customer service
• Oversee the physical appearance of the Box Office
• Performs all other related duties as needed

Qualifications

• High school diploma/GED preferred
• Advanced experience with a computerized ticketing system
• 2-3+ years box office experience, including 1 year in supervisory role
• Advanced technology skills, including computers and smart phones
• Experience in an event-driven, fast-paced environment that requires on-the-spot problem solving
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service
• Must possess excellent organizational skills and communication skills in both oral and written form
• Intermediate computer knowledge to include spreadsheets
• Ability to prioritize and make decisions
• Ability to work flexible hours, including nights, weekends, and holidays