Box Office Supervisor

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

For additional information, visit www.livenationentertainment.com

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Venue Nation is seeking a Box Office Supervisor at Mystic Lake Amphitheater to play a key leadership role in delivering seamless ticketing operations and an exceptional guest experience for every event. This position supports the Box Office Manager in overseeing daily and nightly operations, managing staff, and ensuring accurate financial and inventory controls within a fast-paced live entertainment environment. Acting as a central hub between departments, artists, and patrons, the Box Office Supervisor helps maintain operational efficiency, compliance, and service excellence while fostering a collaborative team culture that reflects Live Nation’s commitment to world-class fan experiences.

SUPERVISION OF THE DEPARTMENT

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Aid and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Assist manager with staff evaluations (training, 90-day, annual)
• Provide a positive team environment within the department
• Aid in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed

FINANCIAL / CASH HANDLING

• Ensure that venue staff follows cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Aid Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales
• Aid Manager on housing, distributing and depositing venue cash on a weekly basis
• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Aid Manager in scheduling all employee’s payroll prior to deadlines
• Complete and distribute accurate daily ticket counts for agents and artists

OTHER RESPONSIBILITIES

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Maintain functionality of all ticketing computers, software and hardware
• Secondary representative in all venue interactions with Ticketmaster
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant
• Provide reports as necessary
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise

POSITION REQUIREMENTS

• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
• Ensure that venue is compliant with ADA ticket laws

QUALIFICATIONS

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Leadership, Management and Customer Service
• Tolerance of all cultures, music and art forms
• High School Diploma
• Preferred Experience in a live environment operation
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking
• Experience in open communication & email etiquette

PHYSICAL DEMANDS / WORKING ENVIRONMENT

• Working environment is fast-paced and often loud and stressful

HIRING PRACTICES

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
• Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
• Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.