BOX OFFICE SUPERVISOR

About the role

The Box Office Supervisor assists the Box Office Manager with the coordination of activities and staff for the box offices and venues at Casino Arizona and Talking Stick Resort as well as with management of venue ticketing system. Supervisory Responsibilities include directly supervising the Lead Box Office Representative and the Box Office Representative.

Responsibilities

• Works closely with Entertainment management in developing ticketing scales, on sale dates, capacities, seating diagram or floor layouts, VIP complimentary tickets, promotional comps and resolving various seating issues.
• For all concert and event nights (or days), works closely with Box Office Manager to inform and update ushers on floor seating diagram, and ensure proper and continuous staffing of ticket takers, ushers, and security.
• Covers all Box Office aspects during regular business hours and on event nights. Ticket selling, dispute resolution, live sales, phone calls, and distribution of all complimentary tickets.
• Works hand in hand with Box Office Manager and ticketing support center to settle or resolve all customer issues.
• Prepares daily audit and financial reports for all ticketed events as assigned. Prepares all reporting for Entertainment management, casino finance, and Marketing.
• Works daily with the Finance Department concerning, daily audits, statements and reconciliation report concerns. Schedules staffing for all Box Office locations and events to meet business needs for efficient operations and to ensure budgetary guidelines are met.
• Prepares payroll time sheets for all box office personnel. Assists Box Office Manager in conducting first level employee disciplinary actions.
• Works closely with Box Office Manager and Casino Arizona and Talking Stick Resort’s ticketing system representatives for the development and maintenance of all ticketed events. Works closely with third party professional services companies to coordinate additional temp staffing, when needed, and providing payroll information to these vendors.
• Supervise and assist staff on event/concert days in setup of venue, scanning of tickets, wrist banding and other necessary functions to ensure a smooth event/concert.
• Contact, inform, and sell to guests wanting group sales of ticketed events/concerts. Supervises and monitors day to day sales activity, staffing and customer concerns for Casino Arizona and Talking Stick Resort box offices.
• Works closely with guest services department in assigning VIP comp tickets for qualified Salt River Rewards Club members. Assists Box Office Manager with working closely with the marketing department to ensure all marketing related critical path items are completed accurately for each event (On-sale date, website copy, ticket pricing; email blasts, signage, flyers, etc.).
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.

Qualifications

• High school diploma or general education degree (GED) required; minimum 2 years’ work experience in a box office environment with at least 1 year in a lead or supervisory role required.
• Working knowledge of Ticketmaster, Ticket Manager, Archtics and TM1.
• Intermediate working knowledge of Microsoft Office applications required.
• Prior ticketing database management experience (such as Ticketmaster) is required.

Skills

• Excellent PC skills.
• Strong communication and organizational skills.
• Able to work a flexible schedule, including evenings, weekends and holidays.
• Able to work well with others and independently.
• Able to problem solve and address operational or guest concerns.

Benefits

Includes health insurance, retirement plan, paid time off, and other benefits as per company policy.

Pay

$X per hour, based on experience and qualifications.

Schedule

Flexible schedule, including evenings, weekends and holidays.