Box Office Supervisor

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

About the Role

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Requirements

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar, punctuation, and spelling
• Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
• Demonstrates ability to communicate, coordinate, and execute optimal customer service initiatives; maintain, monitor, and guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectively communicate in writing, in person, by telephone, or by email with external and internal customers
• Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting
• Excellent time management skills with a proven ability to meet deadlines
• Prioritizes and sets deadlines for one’s own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
• Experience with event management software such as VenueOps, When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
• Ability to sell tickets from an online, cloud-based ticketing system, either in person or over the phone
• Knowledge of performing arts venues front-of-house operations

Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents
• Three (3) years of related office work experience

Preferred Qualifications

• Undergraduate degree in performing arts, hospitality, or business
• One (1) to three (3) years’ experience working in a presenting or university theatre environment
• Experience with VBO ticketing system

Pay

Anticipated hiring range: $4,727/month - $5,219/month (Step 5 – Step 10). CSU salary range: $4,367/month - $6,362/month (Step 1 – Step 20).

Benefits

For more information on programs available, please see the Employee Benefits Summary.