Box Office Supervisor
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year, powered by expertise across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
About the role
The Box Office Floating Supervisor is a versatile, multi-functional role designed to provide support across multiple areas of box office and event operations. This position offers the opportunity to work in a variety of capacities, including Ticket Seller, Event Supervisor, and Seasonal Outdoor Ice Rink Supervisor. The ideal candidate is a dependable, customer-focused leader who can adapt quickly to changing operational needs, provide excellent guest service, support staff, and take ownership of assigned responsibilities.
During the winter season (November through February), this position will oversee the daily operations of the Worcester Common Oval outdoor skating rink, including staff supervision, guest experience, operational procedures, and facility coordination. Compensation for this position will be based on the specific assignment worked each day, with different pay rates corresponding to the responsibilities and level of oversight required.
Responsibilities
- Provide leadership and operational support during events and seasonal Worcester Common Oval outdoor skating rink operations by supervising staff, coordinating assignments, monitoring guest service and daily operations.
- Assist with opening/closing procedures, complete required reports and cash reconciliation, resolve guest concerns, and communicate with management.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Carry out supervisory responsibilities in accordance with Legends & ASM policies and applicable laws, including interviewing, hiring, training employees, planning, assigning, and directing work.
- Appraise performance, reward and discipline employees, and address complaints and resolve problems.
Requirements
- Previous experience in customer service, ticketing, hospitality, recreation, event operations, or a similar customer-facing environment; supervisory experience preferred.
- Strong communication, interpersonal, organizational, and leadership skills.
- Ability to provide exceptional customer service while working independently and making sound decisions in a fast-paced environment.
- Experience handling cash and using ticketing or point-of-sale systems is preferred.
- Reliable with excellent attendance and the flexibility to work multiple assignments, including required seasonal schedules.
- Ability to remain calm, professional, and adaptable while managing changing operational needs.
- Ability to stand and walk for extended periods, work both indoors and outdoors in varying weather conditions, and lift or move supplies as needed.
- Ability to interact professionally with guests, employees, and management while maintaining a positive and team-oriented attitude.
Pay
Hourly Rate: $19.00
Schedule
- Work is performed in both indoor and outdoor environments, including exposure to varying weather conditions during seasonal rink operations.
- Schedule includes days, evenings, nights, weekends, holidays, and special events based on operational needs.
- Requires standing and walking for extended periods, with occasional lifting and moving of supplies or equipment.
Location
DCU Center
50 Foster Street
Worcester, MA
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.