Box Office Associate (Part-Time)

Summary

This position entails selling tickets to the public at the Gainbridge Fieldhouse Box Office, being a guest relations ambassador during events, assisting with answering incoming telephone calls from guests and providing outstanding customer service.

Essential Duties / Responsibilities

• Sell tickets at arena box office selling counter and act as guest relations during events.
• Enter appropriate guest information into computer, acquire payment, verify/process credit card charge if applicable and electronically send tickets to guest.
• Provide information to guests regarding various events as requested via phone and/or in person.
• Aid guests with ticket pickup from will call window.
• Aid guests with retrieval of their previously purchased mobile tickets when they are having challenges accessing these tickets on their mobile device.
• Other duties as assigned.

Availability Requirements

• This position requires event work which means candidates must be flexible and willing to work evenings, a minimum of two weekends a month as well as holidays such as Thanksgiving/New Year’s and Easter weekend.
• Candidates must make themselves available to be scheduled for 50% of the events each month.
• Daytime availability between the hours of 10 AM to 5 PM is also a plus for this role.

Qualification Requirements

• To perform this job efficiently, an individual needs to perform each duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the required duties.
• Education And/Or Experience: High school diploma or GED equivalent. Ticketing and computer experience preferred.
• Language Skills: Ability to read, analyze, and interpret maps, instruction sheets, and coupon sheets/grids. Ability to effectively present information and respond clearly to questions from guests. Excellent customer relations skills, being able to handle difficult customer service issues and achieve a positive outcome.
• Mental Skills: Knowledge to apply mathematical operations to certain tasks. Reasoning Ability: Ability to define problems, collect data, establish facts and draw conclusions. Ability to interpret directions.
• Problem Solving Requirements: The successful candidate must have the ability to answer guest questions and address any problems as they arise and to provide a positive, mutually beneficial outcome to resolve the situation.

Physical And Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the vital function of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• When performing the job functions the employee is regularly required to: Sit, Stand, Walk, Be exposed to loud noises, Use 10 key calculator, Answer phones, Speak, hear and write.
• The noise level in the office work environment is usually moderate.
• The noise level in Gainbridge Fieldhouse/game environment is usually loud.
• The stress level may become high during certain times of the year.