Box Office Manager
Emagine Entertainment · Saline, MI · 1 wk ago
ManagementFull-time
Benefits
- 401(k) matching
Key Accountabilities
Manager On Duty
- Oversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.
- Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency.
- Manage labor, inventory, and expenditures to meet financial objectives and support operational success.
- Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.
- Support other core theatre functions, including In-Theatre Sales and Experience, to ensure a seamless operation.
- Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.
- Always serves as a Mentor on Duty and advocates/encourages behaviors in support of the companies core values and purpose.
Box Office
- Oversee daily box office operations to ensure efficient ticket sales and positive guest experience.
- Manage voucher audits to ensure accuracy and compliance with company procedures.
- Oversee gift card and loyalty program administration.
- Promote and support alternative content programming and ticket sales initiatives.
- Cookordination and management of all business-to-consumer (B2C) theatre events, including scheduling, payment coordination, correspondence, and event execution.
- Maintain ownership of the budget related to box office operations, including theatre-level Box Office GOP.
Human Resources
- Manage full-cycle recruitment including sourcing, interviewing, hiring, and onboarding of new employees.
- Construct and publish the weekly team member schedule based on business needs and labor targets.
- Support employee engagement initiatives including team member perks and incentive programs.
- Oversee the performance review process for theatre employees.
- Maintain personnel files and ensure HR documentation is accurate and compliant with company policies.
- Serve as a trusted resource for team members, providing guidance and support on HR-related questions and concerns.
- Cookordinate and maintain required building certifications and compliance records.
- Manage uniform ordering and maintain appropriate stock levels.
Experience & Competencies
- Minimum of 3-5 years’ experience in a hospitality or restaurant industry.
- College education in a related field is considered an asset.
- Proven leadership experience.
- Strong commitment to delivering high-quality service in a guest-focused environment.
- Ability to identify solutions, improve efficiencies, and drive results.
- Comfortable working in a fast-paced, results-oriented environment.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Confident presenting recommendations and providing operational guidance.