Box Office Manager

Essential Duties And Responsibilities

• Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
• Covers all aspects of box office operation and guest experiences by coordinating with the ticket company, event promoter, and facility personnel.
• Works with event promoters and appropriate personnel to establish ticket pricing and seating configurations.
• Buys and modifies computer ticket events and issues computer access codes to facility management.
• Coordinates the house scale for all ticket events and guest experience booths.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Maintains accurate records of daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed.
• Opens and closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events.
• Gives information concerning coming attractions.
• Prepares and submits daily report of business transactions.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks.
• Performs as manager-on-duty when needed.
• Assists with Long Beach Amphitheater projects and duties when necessary.

Qualifications

• Ability to work with minimal supervision.
• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed.
• Must be able to speak, read, and write English.
• Must have professional attitude and appearance.
• Education and/or Experience: Bachelor's Degree preferred, 3 years related experience required, or equivalent combination of education and experience.
• Experience in accounting and customer service essential.
• Box office experience in a similar environment strongly preferred.
• Supervisory experience preferred.

Skills And Abilities

• Excellent communication, problem solving and organizational skills required.
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
• Knowledge of supervisory principles and practices.
• Ability to coordinate and schedule staff.
• Excellent good customer service and public relations skills.
• Demonstrated knowledge of ticket selling/box office operations.
• Ability to count money, make change accurately.