Manager, Box Office

Responsibilities

• Developing and implementing policies and procedures.
• Staffing, training, scheduling.
• Oversight and supervision of tickets, ticket sales, customer service, and patron correspondence.
• Running the box office at performances.
• Run the Front of House Operations and the Show Box Office prior to and during performances, including communication and collaboration with marketing, artistic and production.
• Maintain box office and front of house schedules that are visible to all stakeholders on teams.
• Supervision of all FOH student workers, including house managers and ushers, at performances.
• Hiring/assigning, training, and supervision of student ticket office assistants (both work study hires and FOH/Box Office Student practicum assignments) who work in the main box office 12-5 p.m. daily.
• Evaluate student performance in all FOH/Box Office assignments each semester.
• Maintenance of ticketing systems.
• Some interfacing with marketing.

Requirements

• High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Master's Degree.
• Experience with customer service, public interaction.
• Box office/patron services professional experience in a theatre setting.
• Proven supervisory skills.
• Demonstrated organizational skills.

Qualifications

• High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Master's Degree.
• Experience with customer service, public interaction.
• Box office/patron services professional experience in a theatre setting.
• Proven supervisory skills.
• Demonstrated organizational skills.

Skills

• Customer Service.
• Public Interaction.
• Box Office/Patron Services Professional Experience.
• Supervisory Skills.
• Organizational Skills.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program.
• Paid time off, including annual and sick time off and paid holidays.
• Retail savings options.
• Employee discounts, including tickets to many Orlando attractions.
• Education assistance.

Pay

$17.64 to Negotiable

Schedule

Monday - Friday 9:00 AM - 5:00 PM, with occasional nights and weekends.