Boutique Fitness Studio Manager - Scottsdale Promenade

About the role

We are seeking a confident, energetic individual who loves people and sales with equal enthusiasm. The ideal candidate will be positive, enthusiastic, and passionate about supporting our team and community. This role involves coaching and developing a team, as well as delivering exceptional customer service. You’ll thrive in a fast-paced, growing environment where change is constant, and opportunities for growth and development are ample.

Our purpose is to provide an encouraging and inclusive community experience that empowers everyone to live their best life through the mind-body connection of Pilates.

At our core, we value positivity, enthusiasm, community support, and continuous growth.

Responsibilities

• Oversee all studio functionality, including sales, operations, and member services
• Manage and lead Member Support Specialists, who report directly to the Studio Manager
• Generate leads through grassroots marketing and networking
• Implement sales processes to schedule prospects into free introductory classes
• Drive membership sales through outside sales and business development efforts
• Manage staff schedules and studio retail inventory
• Hold Member Support Specialists accountable for performance
• Use Club Ready software for revenue reports, attendance reports, and other data management tasks
• Make high-level customer service decisions independently
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates studio
• Enforce Club Pilates policies and procedures
• Ensure all administrative supplies, forms, and studio literature are stocked and visible
• Schedule and participate in networking, community events, and studio promotions
• Strategically manage marketing campaigns to generate leads
• Perform any other duties as assigned

Requirements

• 2+ years of retail sales or fitness sales experience
• 2+ years of leadership experience
• Confidence in generating personal sales and training others in sales
• Ability to work independently and collaborate with the leadership team
• Experience managing and driving four revenue streams: memberships, retail, private training, and teacher training
• Excellent communication and strong interpersonal skills (in person, on the telephone, and via email)
• Ability to excel in a fast-changing, diverse environment
• Strong judgment to recognize areas of improvement and implement changes
• Passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, and able to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy with the ability to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the general public
• Proficiency with computers and studio software
• Willingness to grow and learn

Benefits

• $50-55k salary, based on skills and experience
• Medical benefits available
• Paid time off (PTO) and paid holidays
• Opportunity to earn performance-based bonuses
• Unlimited growth potential within the company
• Free Pilates classes and employee discount
• People-oriented, team-oriented, and outcome-oriented company culture