Booking Support Specialist

Location: United States — 100% Remote
Job Type: Full Time

About the role

The Booking Support Specialist supports day-to-day work across international travel advisory, reservations, ticketing, itinerary coordination, and traveler support. In this position, you will support booking requests, confirmations, changes, documentation, and traveler follow-through while working with the records, systems, and teams used by Holidays Travel Cia Ltda.

Responsibilities

• Process booking-support requests and verify traveler names, dates, rates, availability, and required documentation.
• Update reservation records and confirm changes with travelers, suppliers, and internal teams.
• Research routine booking questions and provide accurate status updates based on current supplier information.
• Track deposits, deadlines, confirmations, and unresolved booking items connected with booking and traveler-service workflows.
• Escalate exceptions, schedule changes, or supplier discrepancies with complete notes and supporting details.
• Maintain organized booking histories so travelers, suppliers, and internal travel teams can see the latest confirmed information.

Requirements

• Experience in travel, reservations, customer service, hospitality, or administrative support is preferred.
• Strong written communication and careful attention to names, dates, prices, and booking details.
• Comfort learning reservation, CRM, supplier, and web-based travel systems.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in a remote-work environment.
• Ability to complete a pre-employment background check.

Pay

$50,000 - $58,000 per year

Schedule

Full Time