Blank Assistant 2

About the role

This position provides a critical service acting as a liaison between the Department of Radiology, clinics, physicians at UCDH and outside physicians requesting radiographic services. This position interacts directly in person and over the telephone with Radiologists, clinicians, community physicians, and other university personnel. Work is referred to the supervisor and/or manager when standard procedures or processes do not apply. This position may perform duties in the Main Hospital, Ambulatory Care Center and/or Warehouse as deemed necessary by management.

Key Responsibilities

• 80% - ELECTRONIC IMAGING & READING ROOM SUPPORT
• 20% - GENERAL/MISCELLANEOUS

Minimum Qualifications

• High school diploma, GED or equivalent work-related experience
• No minimum work experience
• Knowledge of all State of California and Federal HIPAA Rules and Regulations regarding the release of medical information, protected health information and HIPAA privacy and security practices
• Demonstrated knowledge and understanding of medical terminology
• Knowledge of EMR and PC-based software applications, to accurately retrieve radiology images, patient demographic information, exam information. Ability to learn new applications. Knowledge and experience required to accurately enter and retrieve patient data using standard keyboard
• Strong analytical and problem-solving abilities to independently recognize and define a problem; identify the resources available to help solve the problem; create and implement viable solutions and follow through to ensure the problem is resolved to the satisfaction of all parties
• Must be able to work quickly and accurately under pressure. Must be able to work/communicate with co-workers at all levels under stressful conditions. Ability to maintain work effectiveness when faced with deadlines, changing priorities, fast-paced work environment, and conflicting demands from a variety of sources
• Decision-making skills to independently exercise delegated authority to take action, and to recognize when it is appropriate to seek assistance from others when limits of delegated authority have been reached
• Ability to exercise discretion to ensure that patient confidentiality is maintained, and a professional, respectful clinic/department environment exists at all times
• Demonstrate good verbal and written communication skills, document and report clearly and concisely. Convey instructions, directions, and information to individuals who are ill or distressed, or who may not speak English
• Ability to hear and speak clearly enough to be understood on the telephone and in person by individuals who are sometimes hearing impaired and/or speak unclearly
• Ability to act diplomatically and exhibit a courteous manner to patients and medical staff, and university personnel at all levels while performing work duties. Ability to present a professional image and maintain composure when dealing with the public and staff using reason and logic
• Ability to establish and maintain effective working relationships with medical personnel, co-workers and other departments. Ability to function effectively as part of a team

Department Overview

The Department of Radiology is a 24-hour, seven-day a week operation providing imaging services to adult and pediatric inpatients and outpatients. Radiology images are available 24-hour/seven-days to UCDH patients and clinicians as well as specific services to radiology film processing at UC Davis Health. Processing includes verifying images on PACS, Radiology Information System, receiving and tracking films, assuring exams are correct and in completed status.

Pay

Salary or Pay Range: $25.45 - $36.05 hourly

Schedule

Shift: 08 Hours. This position is 100% on-site. Must be able to work variable hours, alternate shifts and occasional overtime to provide coverage as needed for sick leave, staffing shortages, etc. Must be able to rotate for evening, weekend and holiday coverage per departmental staff guidelines as needed.

Benefits

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans