Billing Collections Coordinator

Responsibilities

• Generate and distribute facility invoices using internal billing and accounting systems.
• Learn and navigate new software platforms and billing tools efficiently.
• Conduct high-volume outbound collection calls to facilities regarding outstanding balances.
• Follow up consistently on unpaid invoices and aging accounts receivable balances.
• Communicate professionally with facility staff regarding billing discrepancies, payment status, and account resolution.
• Document all collection activity, account updates, and communication notes accurately within company systems.
• Research and resolve billing issues, payment delays, and account discrepancies.
• Maintain organized tracking of assigned accounts and follow-up schedules.
• Collaborate with internal departments including billing, operations, and clinical teams to support account resolution.
• Meet productivity expectations for call volume, documentation, and collection follow-up timelines.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous collections, medical billing, accounts receivable, or healthcare administrative experience preferred.
• Experience working with ancillary healthcare services, primary care, or skilled nursing facility billing is a plus.
• Strong computer skills with the ability to quickly learn new systems and software.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced, high-volume environment.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office, particularly Outlook and Excel.