Billing Collections Coordinator

About the role

Patient account representatives maintain patient financial files to ensure all medical bills are paid.

Responsibilities

• Familiar with insurance billing practices and electronic clearinghouse methods
• Accurately determine the financial responsibility of patients
• Review and explain the balance to the patient
• Recognize mathematical errors, underpayments, overpayments and past-due accounts
• Chase down discrepancies and follow up on past-due accounts by contacting patients, medical facilities, doctors, lawyers, collection agencies and insurance agents
• Interact with patients, medical professionals and insurance agents on a regular basis
• Negotiate fair payment options and explain the requirements in verbal and written form
• Maintain a friendly tone when talking with patients
• Respect patient confidentiality due to the private nature of medical diagnoses and treatments

Requirements

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Familiar with EMR systems
• High school diploma; Associate’s/Bachelor’s degree is a plus