Bilingual Teller - Chestnut Street Branch (Bilingual English/Spanish)

Purpose of Position

This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results.

Accountabilities

• Process customer transactions effectively, efficiently and accurately
• Meet transactions per FTE target
• Maintain balance accuracy standards
• Participate in achieving team lead objectives
• Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores
• Ensure compliance with Audit/Operational controls
• Adhere to member focus processes and expectations
• Participate in coaching processes to improve proficiency in Member Focused behaviors
• Attend sales meetings, participate in sales activities to increase sales success
• Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets

Qualifications

• A High School diploma or High School equivalency diploma required
• Bilingual English/Spanish speaking proficiency required
• 6-12 months teller experience preferred
• Proficient in PC applications
• Good verbal and written communications skills
• People and team oriented
• Prior sales experienced preferred
• Maintains a high degree of flexibility in support of branch needs
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Benefits

ESL offers a comprehensive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan

The starting pay rate is $19.66 per hour + 10% premium for bilingual positions. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Schedule

Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.