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Jobs · Finance · New York

Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)

ESL Federal Credit Union · Rochester, NY · 1 mo ago
On-siteFinance$22.02/hrFull-time

Purpose of Position

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Accountabilities

  • Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results.
    • This includes: Net Promoter Score target, Employee Satisfaction target, Satisfactory audits, Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
  • Engage in supporting the key building blocks to ESL’s success including:
    • Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
    • Modeling ESL’s core values
    • Engaging in continuous self-development
    • Supporting the VolunCare Program
    • Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools

Qualifications

  • One year in sales/service in the financial services or comparable industry required
  • High School diploma or High School equivalency diploma required
  • Bilingual English/Spanish speaking proficiency required
  • Strong, communication, problem solving and decision making abilities
  • A high degree of flexibility to support branch needs
  • Proficient in building customer and peer relationships
  • Proficient in PC applications
  • Understanding of banking products and services preferred
  • Notary preferred; if not obtain within 12 months of filling role
  • Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL.
  • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Comprehensive Benefits

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan

$22.02 per hour. + 10% premium for bilingual positions. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

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