Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)

About the role

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results.

The schedule for this role is Monday - Saturday with a day off during the week for working Saturday, and must be flexible to meet current and future business needs. Branch hours are Monday, Thursday & Friday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., and Saturday 9:00 a.m. - 1:00 p.m.

Responsibilities

Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:

• Net Promoter Score target
• Employee Satisfaction target
• Satisfactory audits
• Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth

Engage in supporting the key building blocks to ESL’s success including:

• Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
• Modeling ESL’s core values
• Engaging in continuous self-development
• Supporting the VolunCare Program
• Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools

Qualifications

• One year in sales/service in the financial services or comparable industry required
• High School diploma or High School equivalency diploma required
• Bilingual English/Spanish speaking proficiency required
• Strong, communication, problem solving and decision making abilities
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Understanding of banking products and services preferred
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Benefits

Comprehensive Benefits ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay

$22.02 per hour. + 10% premium for bilingual positions. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.