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Jobs · Finance · New York

Bilingual Teller - Chestnut Street Branch (Bilingual English/Spanish)

ESL Federal Credit Union · Rochester, NY · Yesterday
On-siteFinance$19.66/hrFull-time

About the role

This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success.

Responsibilities

  • Process customer transactions effectively, efficiently and accurately
  • Meet transactions per FTE target
  • Meet balance accuracy standards
  • Participate in achieving team lead objectives
  • Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores
  • Ensure compliance with Audit/Operational controls
  • Adhere to member focus processes and expectations
  • Participate in coaching processes to improve proficiency in Member Focused behaviors
  • Attend sales meetings, participate in sales activities to increase sales success
  • Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets

Qualifications

  • High School diploma or High School equivalency diploma required
  • Bilingual English/Spanish speaking proficiency required
  • 6–12 months teller experience preferred
  • Proficient in PC applications
  • Good verbal and written communications skills
  • People and team oriented
  • Prior sales experience preferred
  • Maintains a high degree of flexibility in support of branch needs
  • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Benefits

  • Wellness program
  • Family assistance plan
  • 401k with match
  • Paid volunteer time
  • Learning & Development training

Pay

$19.66 per hour + 10% premium for bilingual positions

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Schedule

Monday – Saturday with one weekday off when working Saturday. Branch hours are:

  • Monday, Thursday & Friday: 9:00 a.m. – 5:00 p.m.
  • Tuesday & Wednesday: 9:00 a.m. – 4:00 p.m.
  • Saturday: 9:00 a.m. – 1:00 p.m.

Must be flexible to meet current and future business needs.

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