Bilingual (Spanish / English) Technical CSR

About the role

Resolve client and/or merchant technical support issues related to point of service (POS) products, including dial-up card swipe terminals. Provide standardized responses using established documentation and processes. Enter required data into databases while resolving customer issues and achieving quality and productivity goals.

Responsibilities

• Resolve technical support issues for POS products
• Enter required data into databases
• Build base knowledge of POS products through training and manuals
• Provide fluent technical support in both English and Spanish

Requirements

• High School Diploma or Equivalent
• 2 years' experience in high volume technical support environments
• Previous customer service experience

Qualifications

• Fluent in both English and Spanish
• Basic computer skills
• Ability to develop basic payments industry knowledge

Skills / Knowledge

• Acquire and apply job skills
• Learn company policies and procedures
• Follow established procedures on all work
• Occasional deviation from accepted practice recognized

Benefits

Competitive salary and benefits package

Opportunities to grow skills and build career

Learning, development, and on-the-job experiences

Supportive, inclusive team environment

Global employee assistance program

Recognition platform for achievements

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time position

Flexible schedule options available

Benefits

• Global benefits and programs
• Opportunities to give back through community and charity initiatives
• Employee assistance program
• Recognition platform for achievements