Bilingual CSR - Portuguese

First National Bank of America is seeking a customer-focused bilingual candidate to join our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful representative will be goal-driven, thrive in a fast-paced environment, and contribute as a valued team member working with a dedicated group committed to helping customers.

Responsibilities

• Answer incoming calls and other communications from loan customers and others, assisting them with varied inquiries.
• Resolve loan customers’ requests timely and professionally.
• Engage in outbound calls to provide exceptional service and follow up for customers.
• Create and maintain appropriate customer records.

Requirements

• Bilingual (Portuguese/English) required.

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00.
• Dental – Premiums as low as $0.00.
• Vision – Low premium plan.
• Discounted childcare.
• Pet Insurance.
• Paid Time Off (PTO).
• 401k with employer match.

Pay

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

At First National Bank of America, we value individuals with a "servant's heart" — a natural humility that prioritizes others' needs. We celebrate efforts that exceed expectations, whether delivering added value to customers or supporting colleagues. The quality of our people is the foundation of our success, and we attract exceptional individuals who thrive in a challenging work environment that rewards contributions.