Outreach CSR- Bilingual (English/Spanish)

Requirements

Must reside in San Diego County and be willing to work onsite.

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Program Specific Requirements:
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout counties as needed
• Mileage reimbursement for travel to locations outside of your assigned central office in El Cajon
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
• Experience working with low-income and diverse populations preferred

Benefits

• Tuition Reimbursement
• Recognition Platform
• Holistic Wellness Support
• Paid Time Off Package
• Future Planning
• Comprehensive Insurance Coverage

Pay

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Schedule

This is an onsite position working from our El Cajon office. Willingness to travel throughout the county or neighboring counties is required.