Community Outreach Liaison - Bilingual

Key Responsibilities

• Serve as a primary liaison for English- and Spanish-speaking residents, businesses, community organizations, and stakeholders throughout the Purple Line corridor, with a focus on Prince George’s County.
• Respond professionally to inquiries received through the English and Spanish public hotlines, outreach email account, and other communication channels.
• Record and track stakeholder inquiries in the project Stakeholder Database in a timely and accurate manner.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Coordinate with project staff and subject matter experts to resolve stakeholder concerns and provide timely follow-up responses.
• Support the planning, coordination, and facilitation of Community Advisory Team (CAT) meetings, including meeting logistics, materials development, correspondence, membership updates, and follow-up communications.
• Lead outreach initiatives and communication efforts within Hispanic communities by developing engagement strategies and preparing culturally appropriate outreach materials.
• Participate in community meetings, public events, and outreach activities, including occasional evenings and weekends.
• Provide Spanish-language translation and interpretation support for public meetings, presentations, outreach materials, and stakeholder communications.
• Review and edit bilingual construction notices, project updates, presentations, and informational materials to ensure accuracy and consistency.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Coordinate the distribution of construction notifications and outreach materials to affected communities.
• Participate in communications coordination meetings with county representatives and other project stakeholders.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Aid in the implementation and ongoing updates of the project’s Communications Plan.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Cook up and track outreach activities, including CAT meetings, community meetings, public events, and outreach activities.
• Prepare monthly outreach reports, construction updates, and other communications-related reports as assigned.
• Support project reporting requirements and perform other communications and outreach assignments as directed.

Qualifications

• Minimum of two (2) years of experience in public outreach, community engagement, customer service, or client relations.
• Fully fluent in both English and Spanish with excellent verbal and written communication skills.
• Strong customer service background with experience responding to public inquiries and effectively de-escalating challenging situations.
• Excellent writing and editing skills in both English and Spanish (writing samples may be required).
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work effectively with diverse communities, cultures, age groups, and stakeholders.
• A positive attitude, self-motivated, flexible, and able to work both independently and collaboratively.
• Experience in a customer call center environment is preferred.
• A bachelor’s degree is preferred but not required.
• Reliable transportation for travel to the project office and off-site community events.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Compensation & Benefits

• Competitive pay including annual bonus opportunities.
• Generous paid time off with annual increases.
• Mileage reimbursement and cell phone stipend.
• Medical, Dental, and Vision insurance.
• Health Savings Account (HSA) with generous employer contributions.
• Life, AD&D, Short-Term, and Long-Term Disability insurance.
• 401(k) Retirement Plan with 4% match.