Bilingual CSR- Community Outreach (English/Spanish)

Requirements

This is an onsite position working from our Clovis office. Willingness to travel throughout the county or neighboring counties is required.

• Must reside in Fresno County and be willing to work onsite.
• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Program Specific Requirements:
  • Reliable transportation and valid automobile insurance.
  • Valid CA Driver's License.
  • Knowledge of the local community.
  • Willing and able to travel throughout surrounding counties as needed.
  • Mileage reimbursed for travel to locations outside of your assigned central location in Clovis.
  • Fluency in threshold languages (English and Spanish).
  • Six months of customer service experience.
  • Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
  • Experience working with low-income and diverse populations preferred.

Qualifications

Essential Duties and Responsibilities:

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Assist customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Benefits

Additional benefits and discounts exclusively for employees. Professional Development Opportunities, Maximus Wellness Program and Resources, Employee Perks and Discounts, Tuition Reimbursement, Recognition Platform, Holistic Wellness Support, Paid Time Off Package, Future Planning, and Comprehensive Insurance Coverage.

Compensation

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.